TERMS AND CONDITIONS
These general terms apply to purchases made on, and your use of, the website www.skin-nurse.se.
Through placing an order at www.skin-nurse.se, you accept the terms published at the time of your order and confirm that the information you provide about yourself is accurate.
These terms constitute an agreement between you and Camelia Teodora Stefan, company registration number 8010308560 (hereinafter “Skin Nurse”, “we” or “us”). Please read these terms carefully before using our website.
ENTERING INTO AN AGREEMENT
This website is intended for adult private individuals (consumers).
Once you have completed your order, an electronic order confirmation will be sent to the email address you provided. It is therefore important that you enter a correct email address. The order confirmation contains information about the products, prices, billing address and delivery address. We recommend that you save the confirmation for future contact with customer service.
The confirmation serves as a receipt showing that your purchase has been completed.
PRICES AND PAYMENT
You can pay using the payment methods presented at checkout. Skin Nurse reserves the right to change or add payment options at any time. The products remain the property of Skin Nurse until full payment has been received.
DELIVERY
If any product in your order is out of stock, the available items will be delivered and any missing products will be refunded.
In the event of transport damage (for example, damaged packaging), you must report it immediately to the collection point or the carrier.
RIGHT OF WITHDRAWAL
Under the law, you have the right to withdraw from your purchase within 14 days of receiving your order. For the right of withdrawal to apply, the product must be unopened, unused and undamaged. For hygiene and health reasons, the right of withdrawal does not apply to opened products.
The customer is responsible for return shipping, and returns must be sent with tracking. Contact us at info@skin-nurse.se to exercise your right of withdrawal.
A refund will be issued as soon as the return has been received and approved. Skin Nurse reserves the right to deduct an amount for any reduction in value if the product has been handled more than necessary.
CLAIMS
If a product is faulty or defective, you have the right to make a claim within a reasonable time (no later than 3 years). If you make a claim, keep the product and its packaging until the matter has been resolved.
If your claim is approved, you will receive a replacement product or a refund. The normal processing time is 3–5 business days from receipt of the claim.
PRODUCT INFORMATION & ALLERGIES
We strive to provide accurate product information. Please note, however, that packaging, ingredient lists and appearance may differ from the images on the website.
It is your responsibility as the customer to check the ingredient list to ensure that the product does not contain any substances to which you are allergic. If you have an allergic reaction, please contact our customer service.
FORCE MAJEURE
Skin Nurse is not responsible for delays or breaches of contract caused by circumstances beyond our control, such as natural disasters, labour disputes, government decisions, war, or disruptions to transport or IT systems.
PERSONAL DATA AND COOKIES
When you shop with us, we store personal data to fulfil your purchase. Your privacy is important to us. Read more in our Privacy Policy.
FRAUD
Attempts at fraud will be reported to the police. Skin Nurse reserves the right to cancel a purchase if fraud is suspected.
GOVERNING LAW AND DISPUTES
These terms are governed by Swedish law.
Disputes that cannot be resolved through dialogue with customer service will be referred to the Swedish National Board for Consumer Disputes (ARN).
